Privacy Policy
Introduction
GoCrewIT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform and related services (collectively, the "Service").
Information We Collect
Information You Provide Directly
- Account Information: Name, email address, phone number, company name, job title
- Business Information: Company details, tax identification numbers, billing addresses
- Job Site Data: Project details, work orders, customer information, photos, signatures, documents
- Communication Data: Messages, support requests, feedback, and correspondence
- Payment Information: Billing details processed through third-party payment processors (we do not store full credit card numbers)
Information We Collect Automatically
- Usage Data: How you interact with our Service, features used, time spent, clicks, and navigation patterns
- Device Information: IP address, browser type, operating system, device identifiers, mobile network information
- Location Data: GPS coordinates when using mobile features (with your permission)
- Log Data: Server logs, error reports, performance data, and security logs
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze usage
Information from Third Parties
- Integration Partners: Data from connected accounting, CRM, or other business software
- Social Media: Information from social media platforms if you connect your accounts
- Business Partners: Information from contractors, suppliers, or other business contacts you work with
How We Use Your Information
We use collected information to:
Provide and Improve Our Service
- Operate and maintain the GoCrewIT platform
- Process transactions and manage your account
- Provide customer support and technical assistance
- Develop new features and improve existing functionality
- Ensure platform security and prevent fraud
Communication
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Provide marketing communications (with your consent)
- Send important announcements about our Service
Business Operations
- Analyze usage patterns and user behavior
- Generate business insights and analytics
- Comply with legal obligations
- Protect our rights and interests
Marketing and Promotion
- Send promotional emails and newsletters (with opt-out options)
- Display targeted advertisements
- Conduct market research and surveys
- Analyze marketing campaign effectiveness
How We Share Your Information
We Share Information With:
Service Providers: Third-party vendors who help us operate our business, including:
- Cloud hosting providers (Google Cloud)
- Payment processors (Stripe)
- Email service providers (Gmail)
- Analytics providers (Squarespace and Google Analytics)
- Customer support tools (Google)
Business Partners:
- Integration partners (accounting software, CRM systems)
- Contractors and suppliers you work with through our platform
- Other users within your organization or project teams
Legal Requirements:
- When required by law, regulation, or court order
- To protect our rights, property, or safety
- To prevent fraud or security threats
- In connection with law enforcement investigations
Business Transactions:
- In connection with mergers, acquisitions, or asset sales
- During due diligence processes
- To potential investors or buyers
We Do NOT Share Information:
- We do not sell your personal information to third parties
- We do not share sensitive business data without your explicit consent
- We do not provide customer lists to competitors
Data Security and Protection
Security Measures
We implement industry-standard security practices including:
Technical Safeguards:
- 256-bit SSL encryption for data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication options
- Regular security audits and penetration testing
- Automated backup systems with encryption
Administrative Safeguards:
- Employee background checks and confidentiality agreements
- Regular security training for staff
- Limited access controls based on job responsibilities
- Incident response procedures
Physical Safeguards:
- Secure data centers with 24/7 monitoring
- Biometric access controls
- Environmental protection systems
- Redundant power and network systems
Data Breach Response
In the event of a data breach, we will:
- Notify affected users within 72 hours
- Report to relevant authorities as required by law
- Provide details about the incident and remediation steps
- Offer credit monitoring or other protective services if appropriate
Data Retention and Deletion
Retention Periods
- Account Data: Retained while your account is active and for 7 years after closure for legal compliance
- Job Site Data: Retained as long as needed for business purposes, typically 7 years
- Usage Logs: Retained for 2 years for security and analytics purposes
- Support Communications: Retained for 5 years for quality assurance
Data Deletion
You can request deletion of your personal information by:
- Contacting our support team at admin@gocrewit.com
- Using account settings to delete specific data
- Closing your account (some data may be retained for legal compliance)
We will respond to deletion requests within 30 days, subject to legal retention requirements.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
- Request copies of your personal information
- Export your data in a machine-readable format
- Understand how your information is processed
Correction and Updates
- Update incorrect or outdated information
- Complete incomplete personal information
- Request correction of inaccurate data
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
Communication Preferences
- Opt out of marketing communications
- Choose notification preferences
- Unsubscribe from newsletters and promotional emails
California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
Cookies and Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how users interact with our Service
- Advertising Cookies: Used to show relevant advertisements
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (may affect functionality)
- Delete existing cookies
- Set preferences for cookie acceptance
- Use private browsing modes
Third-Party Tracking
We use third-party analytics services including:
- Google Analytics (with IP anonymization)
- Stripe Analytics for payment processing
- Social media pixels for advertising
International Data Transfers
Data Processing Locations
Your information may be processed in:
- United States (primary data centers)
- European Union (for EU customers)
- Other countries where our service providers operate
Transfer Safeguards
We ensure appropriate safeguards for international transfers:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Privacy Shield frameworks where applicable
- Binding Corporate Rules for internal transfers
Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes:
- We will post the updated policy on our website
- We will notify users of material changes via email
- We will update the "Last Updated" date at the top
- Continued use of our Service constitutes acceptance of changes
Contact Information
Privacy Questions and Requests
For privacy-related questions or requests, contact us at:
Email: admin@gocrewit.com
Phone: 443-699-8329
Mail: GoCrewIT Privacy Team
4113 N Pontiac Ave
Chicago, IL 60634
Data Protection Officer
For EU customers, our Data Protection Officer can be reached at: Email: admin@gocrewit.com
Response Times
We will respond to privacy inquiries within:
- 30 days for general questions
- 72 hours for urgent security matters
- As required by applicable law for formal requests